Delivery Information

Processing & Fulfilment

• Each item is made to order once your purchase is confirmed, which helps us reduce over-production and environmental waste.

• Please allow 5-10 business days for your order to be produced and handed to a carrier. During peak periods the timeframe may be slightly longer — we’ll update you if so.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Regions & Carriers

• We ship worldwide.

• Standard shipping is available for all domestic (U.S.) and international orders.

• Shipping times will vary based on your location: for example, domestic (U.S.) shipments typically arrive within 3-7 business days after dispatch; international shipments may take 7-21 business days (or more depending on customs, duties and local carrier speeds).

• Shipping costs, duties and taxes (if applicable) will be calculated at checkout; you are responsible for any customs/import fees.

• If your shipment is lost or delayed, please contact us with your order number and we will help investigate with the carrier.

Address Accuracy

• Please ensure your shipping address is complete and correct before placing an order. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

• If you need to make changes to your address, contact us as soon as possible — note that once production begins we may not be able to change the address.

Delivery Issues

• If you receive a damaged item, please contact us within 48 hours of delivery with a photo of the damage and your order number so we can assist.

• If the carrier marks an order as delivered but you haven’t received it, please check with your local post/office and neighbours. If it’s still missing, contact us and we will lodge a claim.