Refund Policy

Refund & Returns Policy

Thank you for shopping with UTHE Store.

If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.

Return Window
You may request a return within 30 days of receiving your order.

Eligibility for Returns
To be eligible for a return:

• The item must be unused and in the same condition you received it.

• Original packaging must be included.

• Proof of purchase is required.

Non-Returnable Items

• Gift cards

• Clearance items

• Items marked “final sale”

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges
We can replace items if they arrive defective, damaged, or in the wrong size.
Please contact customerservice@uthe.store for assistance.

Return Shipping
Customers are responsible for the cost of return shipping unless the product arrived damaged or incorrect.

How to Start a Return
Email us at customerservice@uthe.store with:

• Your full name

• Order number

• Reason for return

• Photos (if applicable)

We will respond with instructions within 1–2 business days.